ACCOUNT CODE BILLING

Account Code Billing allows the assigning of account codes on a per person or per department basis. It works for schools or businesses who want a code for each employee or department; or for roommates who need to separate their calls. There are 100 codes allowed and codes may be placed on more than one line. The set-up fee is $20.00 per line. To change the account code is a $5.00 service order charge per line.

ANONYMOUS CALLER REJECTION

Anonymous Caller Rejection allows you to reject calls for which Calling Name and Calling Number display information has been intentionally blocked. You do not need to be a subscriber to Calling Name and Number Delivery to have this feature. When someone calls you and has activated Caller ID Blocking, he/she receives a message saying you’re not taking calls. All other calls come through as usual.

TO ACTIVATE:

1. Lift the receiver and listen for the dial tone.

2. Dial *77. (On a rotary phone, dial 1177.)

3. Listen for a confirmation tone (double beep) or confirmation message. Once you’ve received confirmation, hang up. If you don’t receive a confirmation, try again making sure you use the correct numbers.

TO DISCONTINUE:

1. Lift the receiver and listen for the dial tone.

2. Dial *87. (On a rotary phone, dial 1187)

3. Listen for a confirmation tone (double beep) or confirmation message.

Once you’ve received the confirmation, hang up. Notes: • In case of an emergency, an operator can override Anonymous Caller Rejection.

• You will not know when or how many calls have been rejected.

ALLOW SELECTIVE CALLING

Allow Selective Calling allows you to control each outgoing long distance call with a PIN number. All you do is enter your four digit PIN, then place the 1+ call or 0+ call. If you don't know the PIN, you can't make a long distance call. How to use:

1. Dial the 10 digit long distance phone number

2. When you begin to hear the automated voice state, “We’re sorry this call is not permitted. Please hang up.” enter your PIN number. You may enter the PIN at any time during or after the message and your call will be connected.

• If you would like to make changes to your PIN number, please call our office for assistance.

AUTO CALLBACK *66

Automatic Callback works like an enhanced redial button. If the line you're trying to reach is busy, the Automatic Callback keeps trying the number for up to 30 minutes. Once both lines are idle, you'll hear a special ring. When you pick up the handset, the system will ring the party you're trying to reach.

• When you hear a busy signal, depress the switchhook and release quickly. Listen for a special dial tone.
• If you’ve already hung up, pick up the handset and listen for a normal dial tone.
• Press *66. On a rotary dial phone, dial 1166.
• If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
• A special callback ring alerts you if the line becomes free (some phones ring normally).
• Pick up the handset to automatically place the call.

To cancel:

• Depress the switchhook and release. Listen for a special dial tone.
• If you’ve already hung up, lift the handset and listen for a normal dial tone.
• Press *86. On a rotary dial phone, dial 1186.
• Listen for confirmation tone or announcement. Hang up.

AUTO RECALL *69

Automatic Recall lets you dial the last incoming call you received whether or not you answered the phone. When you activate Automatic Recall, the system tells you the directory number of the last incoming call and then gives you the choice of continuing the recall or ending the recall. If you recall and the line is busy, Automatic Recall will keep trying the number for up to 30 minutes.

To Activate Automatic Recall:

• Pick up the handset and listen for the dial tone OR
• If you were already on the phone and ignored a call waiting tone, depress the switchhook and release quickly.
• Press *69. On a rotary dial phone, dial 1169. The number of the calling party will be announced along with the date and time of the call. You will be instructed to either dial 1 to return the call, or hang up.

If the line is busy:

• Hang up. Your phone will keep trying the line for up to 30 minutes.
• A special callback ring alerts you if the line becomes free.
• Pick up the handset to automatically place the call.

To Cancel Auto Recall:

• Press *89. Listen for announcement. Hang up.

Notes:

Automatic Recall will not call a number back that has been blocked. It does not work on 800 numbers, 900 numbers, cellular phone numbers, numbers outside the specified service area, or lines using Call Forward and some other call services.

BLOCK TOLL CALLING

Block Toll Calling allows you to set your phone to either allow long distance calls or to not allow long distance calls, like an on/off switch. To do this, you will enter a code plus a PIN number, which you set. Once this code has been entered, no long distance calls can be made, until you enter another code.

How to Use:

• Pick up your handset and listen for a dial tone.
• To disallow 1+ dialing on your phone, dial *94 PPPP 0003.
• Note: PPPP equals your PIN.
• Result: You receive a confirmation tone (double beep). Now, you cannot place 1+ calls.
• To allow 1+ dialing on your phone, dial *94 PPPP 0007.

Note: PPPP = Your PIN Number

CALL FORWARDING

Call Forwarding allows you to send your calls from your home phone to another number. When Call Forwarding is activated, your phone will signal with a short ring each time it forwards a call. You can make outgoing calls, but you can't receive incoming calls, unless you deactivate Call Forwarding. This feature means your phone can transfer incoming calls to another number of your choice. Call Forwarding is great for the business person who wants to catch after hours business calls at home, or for anyone who doesn't want to miss an important call.

To Foward Your Calls

• Lift your receiver and listen for dial tone
• Dial 72
• Press the # button
• Again, listen for dial tone
• Dial the number to which you wish to foward you calls
• When someone answers at the forwarded number, Call Forwarding is put into effect.

If there's no answer, or the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you'll hear two beeps meaning your Call Forwarding feature is in effect.

Once you've activated Call Forwarding, the phone will make one short ring each time a call is forwarded. However, you can still make outgoing calls from this phone.

If you wish to change the number your calls are being transferred to, just discontinue Call Forwarding, (see below), and redirect your calls using the above steps.

To Discontinue Call Forwarding:

• Lift the receiver and listen for the dial tone.
• Dial 73
• Press the # button
• Listen for two beeps. Call Forwarding is now discontinued.

CALL FORWARD BUSY

This feature allows you to forward a call to another number if your phone is busy. Call Forward Busy will transfer calls to another number when your telephone is in use (when you are on another call or perhaps on the internet).

To activate Call Forward Busy:

• Dial *90 and you will receive a special tone
• Enter the number to which calls will be forwarded
• The system will answer. Call forward busy is now activated.

To deactivate call forward busy, dial *91.

 

CALL FORWARD - DON'T ANSWER

This feature allows you to program your phone to forward to a predetermined number if you don't answer. This will allow your phone to ring at home first and then forward to another number after a set number of rings (2 to 9).

Call Forward Don’t Answer tells your system to send a call to another number if you don’t answer after a preset number of rings.

To activate Call Forward Don’t Answer:

The first time you dial into Call Forward - Don't Answer, you will be greeted by the system and given an introduction. This is the time for you to set up your own 4-digit password. Use a number you will remember.

To deactivate Call Forward - Don’t Answer, dial *93. If you want to change the number of rings, you must first deactivate Call Forward Don’t Answer, and then go through the above 4 steps again.

CALL FORWARD REMOTE ACCESS

This feature allows you to program your home phone from a remote location to Call Forward to a number that you assign.

CALLER ID

Caller ID identifies the number of the calling party. After your phone rings once, the caller's number appears on the display. You can then decide if you want to answer or not. The date and time of the incoming call is also displayed. NOTE: You must own a display phone or an attachment that displays the number.

How to use:

• When you receive a call, wait until your telephone completes the first ringing signal.
• The telephone number calling you--and the name associated with that number in telephone company records--will automatically appear on your display screen.
• If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Notes

• This feature will not function for some long-distance calls.
• Caller ID information is only available from Santel exchanges at this time.

CALL WAITING

While you're on the phone, Call Waiting notifies you when another caller is trying to reach you. By simply pressing on the switchhook, you can place one caller on hold and speak to the second caller.

Here’s How Your Call Waiting Feature Alerts You:

To Alternate Between Calls:

To Terminate Either Call:

CONFERENCE BRIDGE

Conference Bridge allows as many as 10 phone lines tied together for a conference call, which can be local or long distance. There is no set-up charge for the bridge. Call the Santel office or 611 ahead of time to make your reservation. You will be assigned a call-in number for your reserved time on the bridge.

CONFERENCE CALLING (3-WAY CALLING)

Conference Calling allows you to add another party to your call so you can have a three-way conversation.

To Add a Third Party to Your Call

To Disconnect Completely:

ENHANCED THREE-WAY CALLING

This feature works in conjunction with THREE-WAY CALLING to let you visit with two parties at the same time and allows you to drop off and let the remaining parties visit without you being on the line. You will be billed for all calls transferred, even for charges incurred after you have left the three-way connection.

TO ADD A THIRD PARTY:

1. First, to hold your existing call, depress the switchhook for about a second.

2. Then dial the third number. (Speed Calling codes may be used if you also have this feature).

3. When the third party answers, you may talk privately before completing your three-way connection.

4. With your third party on the line, depress the switchhook for a second to add the holding party. Your Three-Way Call is now in effect. If for some reason the call to the third party is not completed, depress the switchhook twice to get back to your held party.

TO DISCONNECT COMPLETELY:

1. Simply hang up.

2. If either of the two parties hangs up, you can continue talking to the one remaining.

CANCEL CALL WAITING *70

Cancel Call Waiting allows you to temporarily deactivate your Call Waiting so that you can ensure no interruptions during an important phone call. This feature can be used to deactivate Call Waiting during the use of a fax machine or computer modem.

To Cancel Call Waiting Before Making a Call or Connecting to the Internet:

CUSTOMER ORIGINATED TRACE

Customer Originated Trace lets you trace the origin of a harassing or obscene call. This option is available on your phone at no charge. When you receive an obscene or harassing call, hang up the handset. Then pick up the handset and listen for dial tone. Dial *57 from a touch tone phone or 1157 on a rotary dial phone. You will receive a confirmation message saying if the call was able to be traced. If the number was traced it is printed at the telephone company. You will then need to contact the sheriff to have this information released to the proper authorities.

DISTINCTIVE RINGING

Distinctive Ringing allows you to program ten directory numbers that will be identified by a distinctive ring when they call you. If you also have call waiting and you're engaged in a phone conversation when a call from someone on your distinctive ring list arrives, you will hear a distinctive call waiting tone.

How To Use:

To add the last caller to you VIP list:

To hear the phone numbers on your VIP list:

To remove a number from your VIP list:

To hear instructions again:

When someone calls:

DO NOT DISTURB

This features lets you block your phone from ringing unless the caller knows a special pin number, which will allow the caller to override the Do Not Disturb option in case of an emergency.

By default, the service is turned OFF until you activate it.

We recommend that you change your PIN immediately. Your PIN is set at 0000.

PREPAID LONG DISTANCE

Telephone customers who want greater control of their long distance calls have the option of Prepaid Long Distance. This option allows you to pay for your calls before they are made. When that limit has been reached, toll calls are blocked and no more can be made. The monetary amount is set and paid ahead by the customer. There is no additional charge for Prepaid Long Distance, other than what the customer pays in advance.

SELECTIVE CALL ACCEPTANCE

Selective Call Acceptance will allow customers to define a list of 10 calling directory numbers that will be accepted. Any calling numbers not on that list will be routed to announcements and rejected. The calling party not on the acceptance list will receive an announcement stating that the call is not presently being accepted by the called party.

How To Use:

When someone calls:

SELECTIVE CALL FORWARDING

SELECTIVE CALL FORWARDING

Selective Call Forwarding ensures that specific calls will reach you when you're away from home or the office. You are able to program up to ten specific directory numbers to be forwarded.

How to use:

When someone calls:

SELECTIVE CALL REJECTION

Selective Call Rejection allows you to selectively program a list of up to ten directory numbers that you want rejected or blocked when they call you. The rejected or blocked caller receives a message informing him/her that you're not taking calls. Your phone won't ring. Selective Call Rejection will allow the subscriber to define a list of calling numbers to be screened. Any calling numbers on this list will be routed to announcements and rejected. All other calls will be treated normally. The calling party on the rejection list will receive an announcement stating the call is not presently being accepted by the called party.

How to use:

When someone calls:

If your service is turned ON, callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as usual.

SPEED CALL 8 & 30

Speed Call lets you program your phone to dial a complete phone number (7 or 10 digits) in response to entering a 1- or 2- digit code. Speed Call comes in a short list (8 numbers) or in a long list (30 numbers). If you have the short list, you can easily change to the large list by calling our office.

To Establish Your Speed Calling List:

To Use Your Speed Calling Feature:

To Change Your Speed Call List:

TEEN LINE

This service allows you to have a second telephone number assigned to your existing line. It can be used by any customer who wants to have some of the advantages of a second line at a small cost. How does it work? All incoming calls on a teen line number will have two short rings, so the customer can distinguish which line is being called. If you have call waiting and are on a call, you will hear two short beeps if the incoming call is on the teen line number.

TELEMARKETING CALL SCREENING

You can stop being bothered by calls from telemarketers. TCS screens a high percentage of calls from telemarketers. Most telemarketing organizations "block" their calling number, so they are identified as "unknown". TCS intercepts these "unknown" callers. Your phone won't even ring. Instead, the TCS system tells them that the person they are calling does not accept calls from telemarketers and asks that your name be removed from their calling list. This legally binds them not to call you again. The TCS system will not disturb callers who provide their calling number, or who have their calling number listed as "private". Since not all "unknown" calls are from telemarketers, the TCS system informs these callers that if they wish to complete the call to please "dial 1 or stay on the line". Any friends or family with "unknown" listings can still easily ring through to you.

TOLL DENY

Toll Deny blocks all out-going calls dialed with 1 plus any 3-digit code. This option is set up in the Santel office.

VOICE MAIL

Click Here for Voice Mail Instructions

WAKE-UP CALL

Do you need a wake-up call in the morning? With our Wake-Up Call Service, you can set your phone to give you a wake-up call at any time of the day -- just like being in a hotel.

Schedule a One-Time Wake-Up Call (Wake me today from my afternoon nap.)

Schedule a Recurring Wake-Up Call (Wake me every week-day morning.)

WARM LINE

Warm Line is designed to help our customers in case of emergency. If the customer picks up the phone and fails to dial within 30 seconds, a predetermined number is automatically dialed. The customer selects the number to be dialed and we program it into the switch.

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